Ion Water has a wealth of experience in managing, servicing and maintaining water services for a wide variety of customers, from
international financial institutions, hospitals and leading property
organisations.
Founded in 1996, Ion has been synonymous with water and
environmental management and provides consultancy, management, administration, supervision, planning, operation, servicing and repair of all water and environmental services associated with buildings and properties.
We asked Managing Director Paul Harris his thoughts on iQ so far:
“Ion always moves forward and has grown to dominate our market by quality of service and service innovation. We knew we needed to create more value for our clients and introduce more process
efficiency throughout the company.
We had looked for a solution but nothing had really met our
requirements, because we wanted a system that would adapt to Ion rather than the other way around.”
“After attending a Scottish Enterprise seminar where Quarterback were presenting we talked to Craig and Owen and immediately thought that a version of iQ customised to our needs would benefit us greatly.
We could become almost paperless, schedule with an electronic whiteboard, offer an electronic log book to our clients and reconcile over a thousand service visits a month.
Our site paperwork could be available to clients online and so create associated benefits; reducing time spent creating reports and
producing sample certificates. It was an easy choice.”
“We have seen many benefits so far including the creation of an
electronic log book which enables all of our clients to securely access their site documents online through a internet portal website.
Quarterback have built Ion an easy to use database system to store and send electronic certificates for legIonella sampling.
They also built a bespoke online quote generator and for us have successfully produced a way to repeat schedule our L8 site visit
planners.
The online log books are a fantastic marketing tool for Ion which will help us grow our business, because we are leading the way within our industry and our competitors do not have this capability.”
“Excellent, they worked with us and the benefits were immediate - at every stage Quarterback’s iQ system has added value to our
company and enabled us to extend the benefits to our clients.”
“We are moving to equip all our operatives with iQ handheld PDA
jobbooks, which will enhance the electronic log books and greatly reduce the daily paperwork and administration of our business.”
Paul Harris
Managing Director
Ion Water & Environmental Management Limited
Unit 3A
Monklands Industrial Estate
Kirkshaws Road
Coatbridge
ML5 4RP
www.ionlimited.co.uk
Client success is of paramount importance to Ion and, they contribute to this by utilising vast experience and specialist skills to deliver maximum value on every occasion through services, materials, quality of work, specifications and programmes and
progress of the works .
Ion guarantee total professionalism and integrity combined with an innovative culture that is receptive to change. The
company's iQ solution supports that journey. |
The planning of repeat and single visits for remedial works is central to the way Ion’s iQ system operates. Using a specifically adapted iQ Quote Builder module, the sophisticated L8 planner allows allocation of operatives on specific dates, to carry out a range of tasks, scheduled over the contract duration as a block booking.
The heart of Ion’s business is the ability to build quotes electronically for work based around common tasks, with ad-hoc tasks added as required. IQ provides an extensive online quotation builder with complex functionality simplified within a simple user interface. 
This new IQ module replicates Ion’s spreadsheet system with a database driven facility, with automatic certificate creation and delivery to clients via email. 
As each day’s tasks are completed, the signed jobsheets are scanned into iQ against the allocated visit and tasks are identified as complete and regular checks are recorded with locations and temperatures.
This facility enables Ion with a unique facility to provide a complete online service book to clients who would prefer to view their site documentation online at any time. 
All Ion business documentation is logged against the relevant client site and contact. 